XUANLI persists in “quality is our life, oriented to customer.” It has imported ISO9001:2015 quality system management to ensure product quality to meet customer requirements. There are at least five steps quality control reflected in R&D process, incoming control process, production process, prior-shipment control and after-sales service process. The company has more than 50 strictly trained personnel and advanced detection equipment to ensure the company products quality in the leading position in battery industry.
Our product testing process is strictly monitored to ensure the best quality for our customers. We check every production step from basic materials to finished products. For example, IQC, PQC, and FQC quality control policies. Every product of every order will be tested and inspected before shipment.
Responsible for handling customer complaints, in accordance with 2485 customer service principles:
Interim measures will be taken within 24 hours, fundamental measures will be taken within 48 hours, and the shutdown will be complete within five days.
Maintain customer relationship through telephone communication, email, home visits, etc.